Your Questions, Answered
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Your Questions, Answered *
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KolorPop Designz specializes in luxury balloon styling, custom focal point backdrops, luxe picnics, and select party rentals. Our services are best suited for intimate celebrations, brand activations, and curated events where design and detail matter.
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Simply click Start Your Inquiry or the Inquire button in the header and complete our inquiry form. Once reviewed, we’ll follow up with next steps, availability, and a custom proposal.
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Yes. All balloon and décor services require a $500 minimum spend.
This minimum reflects the custom nature, premium materials, design time, and labor required for our installations. -
We recommend booking at least 6 weeks in advance for large installs and 3-4 weeks for small/medium installs. Popular dates book quickly, especially during peak seasons. Limited last-minute availability may be offered based on schedule and scope.
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Yes. A 50% non-refundable retainer is required to secure your event date for all bookings along with a signed contract.
Your date is not reserved until the retainer is paid and the contract is signed. -
**A 50% non-refundable retainer and signed contract are required to secure your event date. The remaining balance due 3 weeks prior to your event.
**For bookings of $2k or more made sufficiently in advance, a three-payment option will be available at your request. This consist of a 50% non-refundable retainer to secure your date, followed by two 25% payments. The final payment is due no later than three weeks prior to the event.
**Events booked within 30 days of the event date require payment In full at the time of booking.
**Your date is not reserved until the required contract has been signed and payment made.
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No. All retainers are non-refundable and non-transferable, as they cover design time, planning, materials and date reservation. In the event you need to reschedule for the same event/theme at a later date, we can apply your retainer to the future party based on availability.
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All bookings require a non-refundable retainer to reserve your event date. If an event is canceled, the retainer will be forfeited.
Payments made toward services are non-refundable, as all events involve custom design, preparation, materials and reserved labor.
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Rescheduling may be permitted based on availability. One reschedule request may be accommodated within six (6) months of the original event date. Additional fees may apply.
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Yes, with limitations. Outdoor installations are accepted on a case-by-case basis and must meet our safety and quality standards. During the summer months, we do not offer outdoor installs unless the setup is fully shaded.
Fully shaded areas include:
covered patios, tents with solid overhead coverage, pergolas, or structures that block direct sunlight for the entire event duration.
Small umbrellas or partial shade do not qualify.
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Whether such as extreme heat, wind, rain, or storms may require modifications, relocation, or cancellation.
All payments are non-refundable, including weather-related cancellations.
Indoor backup locations must be communicated in advance when available.
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Setup time varies based on the scope of the event:
All on-site installation services require a minimum of 2 hours for simple installs.
Focal point installations require at least 3 hours for setup.
Full event styling requires minimum 4 hours for setup.
Events that cannot accommodate a minimum 3-hour setup window are not eligible for installation services.
Prop rentals or balloon drop-offs may be available without installation. No setup or styling is included with drop-off only services.
Teardown typically takes up to 1.5 hours.