Your Questions, Answered
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Your Questions, Answered *
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KolorPop Designz specializes in luxury balloon styling, custom focal point backdrops, micro-event styling, and select event rentals. Our services are best suited for intimate celebrations, brand activations, and curated events where design and detail matter.
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Simply click Start Your Inquiry or the Inquire button in the header and complete our inquiry form. Once reviewed, we’ll follow up with next steps, availability, and a custom proposal.
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Yes. All balloon and décor services require a $500 minimum spend.
This minimum reflects the custom nature, premium materials, design time, and labor required for our installations. -
We recommend booking at least 4–6 weeks in advance. Popular dates book quickly, especially during peak seasons. Limited last-minute availability may be offered based on schedule and scope.
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Yes. A 50% non-refundable retainer is required to secure your event date for all bookings along with a signed contract.
Your date is not reserved until the retainer is paid and the contract is signed. -
Events Under $4,000
• 50% non-refundable retainer
• Remaining 50% due 30 days before event**********************
Events $4,000 and Above (Booked 3+ Months Out)
• 50% non-refundable retainer
• 25% due halfway between booking & event date
• Final 25% due 30 days prior to event***********************
Events Booked Within 90 Days
• 50% retainer
• Remaining balance due 30 days prior
• Booked within 30 days → 100% due at booking*************************
• Events booked within 30 days require full payment at booking
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No. All retainers are non-refundable and non-transferable, as they cover design time, planning, materials and date reservation. In the event you need to reschedule for the same event/theme at a later date, we can apply your retainer to the future party based on availability.
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All bookings require a non-refundable retainer to reserve your event date. If an event is canceled, the retainer will be forfeited.
Payments made toward services are non-refundable, as all events involve custom design, preparation, materials and reserved labor.
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Rescheduling may be permitted based on availability. One reschedule request may be accommodated within six (6) months of the original event date. Additional fees may apply.
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Yes, with limitations. Outdoor installations are accepted on a case-by-case basis and must meet our safety and quality standards. During the summer months, we do not offer outdoor installs unless the setup is fully shaded.
Fully shaded areas include:
covered patios, tents with solid overhead coverage, pergolas, or structures that block direct sunlight for the entire event duration.
Small umbrellas or partial shade do not qualify.
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Whether such as extreme heat, wind, rain, or storms may require modifications, relocation, or cancellation. All payments are non-refundable, including weather-related cancellations.
Indoor backup locations must be communicated in advance when available.
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Setup time varies based on the scope of the event:
All on-site installation services require a minimum of 2 hours for simple installs.
Focal point installations require at least 3 hours for setup.
Full event styling requires minimum 4 hours for setup.
Events that cannot accommodate a minimum 3-hour setup window are not eligible for installation services.
Prop rentals or balloon drop-offs may be available without installation. No setup or styling is included with drop-off only services.
Teardown typically takes up to 1.5 hours.