Your Questions, Answered

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Your Questions, Answered *

  • KolorPop Designz specializes in luxury balloon styling, custom focal point backdrops, micro-event styling, and select event rentals. Our services are best suited for intimate celebrations, brand activations, and curated events where design and detail matter.

  • Simply click Start Your Inquiry or the Inquire button in the header and complete our inquiry form. Once reviewed, we’ll follow up with next steps, availability, and a custom proposal.

  • Yes. All balloon and décor services require a $500 minimum spend.
    This minimum reflects the custom nature, premium materials, design time, and labor required for our installations.

  • We recommend booking at least 4–6 weeks in advance. Popular dates book quickly, especially during peak seasons. Limited last-minute availability may be offered based on schedule and scope.

  • Yes. A 50% non-refundable retainer is required to secure your event date for all bookings along with a signed contract.
    Your date is not reserved until the retainer is paid and the contract is signed.

  • Events Under $4,000

    • 50% non-refundable retainer
    • Remaining 50% due 30 days before event

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    Events $4,000 and Above (Booked 3+ Months Out)

    • 50% non-refundable retainer
    • 25% due halfway between booking & event date
    • Final 25% due 30 days prior to event

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    Events Booked Within 90 Days

    • 50% retainer
    • Remaining balance due 30 days prior
    • Booked within 30 days → 100% due at booking

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    • Events booked within 30 days require full payment at booking

  • No. All retainers are non-refundable and non-transferable, as they cover design time, planning, materials and date reservation. In the event you need to reschedule for the same event/theme at a later date, we can apply your retainer to the future party based on availability.

  • All bookings require a non-refundable retainer to reserve your event date. If an event is canceled, the retainer will be forfeited.

    Payments made toward services are non-refundable, as all events involve custom design, preparation, materials and reserved labor.

  • Rescheduling may be permitted based on availability. One reschedule request may be accommodated within six (6) months of the original event date. Additional fees may apply.

  • Yes, with limitations. Outdoor installations are accepted on a case-by-case basis and must meet our safety and quality standards. During the summer months, we do not offer outdoor installs unless the setup is fully shaded.

    Fully shaded areas include:

    • covered patios, tents with solid overhead coverage, pergolas, or structures that block direct sunlight for the entire event duration.

    Small umbrellas or partial shade do not qualify.

  • Whether such as extreme heat, wind, rain, or storms may require modifications, relocation, or cancellation. All payments are non-refundable, including weather-related cancellations.

    Indoor backup locations must be communicated in advance when available.

  • Setup time varies based on the scope of the event:

    • All on-site installation services require a minimum of 2 hours for simple installs.

    • Focal point installations require at least 3 hours for setup.

    • Full event styling requires minimum 4 hours for setup.

    • Events that cannot accommodate a minimum 3-hour setup window are not eligible for installation services.

    Prop rentals or balloon drop-offs may be available without installation. No setup or styling is included with drop-off only services.

    Teardown typically takes up to 1.5 hours.